Terms of Service
By accessing and using loongmall.shop, you agree to be bound by these Terms of Service. Please read carefully before purchasing.
1. Product Information
All our products are handmade kiln-change ceramic ornaments. Every single piece is unique. Glaze color, pattern and texture naturally vary between items. These variations are characteristics of handcrafted art and not manufacturing defects. Each product link corresponds to one unique piece with limited single stock. Once sold, it will be removed from our store.
2. Pricing & Payment
All prices shown on the website are in the displayed currency. Prices do not include international import duties, taxes or customs fees. Buyers are responsible for any customs charges in their destination country. Payment must be fully completed before order shipment.
3. Shipping
We ship internationally. Estimated shipping times are for reference only. Delivery delays caused by customs inspection, carrier issues or force majeure are beyond our control. We are not liable for delays unless otherwise stated.
4. Intellectual Property
All text, images, product photos, artwork descriptions on loongmall.shop are protected by copyright. You may not copy, redistribute or reuse our website content without our written permission.
5. Limitation of Liability
We sell handcrafted art ornaments for decorative purpose only. We are not responsible for indirect losses caused by use of our products. Our total liability will not exceed the price you paid for the ordered item.
6. Policy
Our Refund and Returns Policy forms part of these terms. Buyer acknowledges and accepts our no-buyer’s-remorse return rule before checkout.
7. Termination
We reserve the right to refuse orders, restrict website access for users violating our terms.
We may update these terms periodically. Your continued use of the site means acceptance of updated terms.
For any questions regarding these terms, email us at cs@loongmall.shop.
Payment Instructions
1. Accepted Payment Methods
We accept payments via credit card, debit card, and other checkout payment gateways available on our website. All transactions are processed through secure third-party payment providers to protect your payment details.
2. Order Confirmation
Your order will only be confirmed and processed once your payment has been fully cleared and verified. Until payment is received, we reserve the right to release the unique item back to our store inventory. Each ceramic ornament is one-of-a-kind with only one stock available.
3. Currency
All product prices displayed on loongmall.shop are shown in the currency selected on the website. Your bank or card issuer may apply currency conversion fees. These fees are the buyer’s responsibility, and we have no control over these bank charges.
4. Payment Security
We do not collect or store your full credit card information on our website. All sensitive payment data is handled securely by our authorized payment processor.
5. Payment Issues
If your payment fails, is declined, or you encounter any payment errors during checkout, please try again or contact our support team immediately. Delayed payment may result in your unique item being sold to another customer.
6. Refunds
Approved refunds will be issued back to the original payment method used at checkout. Refund processing time depends on your payment provider’s policy and can take several business days.
If you have any payment-related questions, please contact us at cs@loongmall.shop.
