Last updated: September 8, 2026
This Privacy Policy explains how LoongMall (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, place an order, contact us, or otherwise use our services.
1. Who We Are
The website is operated by:LoongMall
- Customer service email: cs@loongmall.shop
- Website: LoongMall.shop
For privacy questions or requests, contact us using the customer service email above.
2. Information We Collect
Depending on how you use the website, we may collect the following information:
Information you provide directly
- Name;
- Email address;
- Telephone number;
- Billing and delivery address;
- Order details, including products purchased, quantities, prices, and delivery information;
- Information you provide when requesting a return, refund, replacement, or customer support;
- Information you provide in reviews, comments, photographs, messages, or other submissions;
- Marketing subscription preferences; and
- Account information if you create an account.
Payment information
When you place an order, payment information is processed by the payment provider available at checkout. We generally do not store your complete payment card number or security code. Payment providers may collect and process payment information under their own privacy policies.
Information collected automatically
When you visit the website, we may automatically collect limited technical information, such as:
- IP address;
- Browser and device type;
- Operating system;
- Pages viewed and actions taken on the website;
- Referring website or source;
- Approximate location derived from technical information;
- Date and time of access; and
- Cookie and similar technology information.
3. How We Use Personal Information
We may use personal information to:
- Provide, operate, and maintain the website;
- Process, confirm, and fulfill orders;
- Arrange delivery and provide shipment-related updates;
- Confirm shipping charges when they cannot be calculated at checkout;
- Process payments, refunds, returns, replacements, and exchanges;
- Communicate with you about orders, delivery, customer service, and account activity;
- Respond to questions, requests, and complaints;
- Prevent fraud, abuse, unauthorized transactions, and security incidents;
- Maintain website security and troubleshoot technical problems;
- Improve our products, website, services, and customer experience;
- Send marketing communications when you have subscribed or otherwise provided consent where required;
- Comply with tax, customs, accounting, legal, and regulatory obligations; and
- Establish, exercise, or defend legal claims.
We will not use your personal information for purposes that are incompatible with this Privacy Policy unless we provide additional notice or obtain consent where required by law.
4. Legal Bases for Processing
Where applicable law requires a legal basis, we may process personal information because:
- Processing is necessary to perform a contract with you, such as fulfilling an order;
- Processing is necessary to comply with a legal obligation;
- Processing is necessary for our legitimate interests, such as website security, fraud prevention, customer service, and improving our services; or
- You have provided consent, such as for certain marketing communications or non-essential cookies.
You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing that occurred before withdrawal.
5. Cookies and Similar Technologies
We may use cookies and similar technologies to operate the website, remember shopping or account activity, secure the checkout process, understand website usage, and improve our services.
Cookies may include:
- Essential cookies: required for website functionality, security, login, shopping cart, checkout, and order processing;
- Preference cookies: used to remember settings and choices;
- Analytics cookies: used to understand website traffic and performance, where enabled; and
- Marketing cookies: used to measure or personalize marketing, where enabled and permitted by law.
The specific cookies used depend on the WordPress theme, plugins, payment tools, analytics tools, and other services active on the website. You can adjust cookie settings through your browser or any cookie-consent tool displayed on the website. Disabling essential cookies may affect shopping cart, checkout, login, or other website functions.
6. Who We Share Personal Information With
We may disclose personal information only as reasonably necessary for the purposes described in this policy, including to:
- Payment processors and payment service providers;
- Shipping, delivery, fulfillment, and logistics providers;
- Website hosting, security, backup, maintenance, and technical service providers;
- Email, customer-service, and marketing service providers when you have subscribed or communication is necessary to provide services;
- Analytics, fraud-prevention, and anti-spam providers, where enabled;
- Professional advisers, insurers, or potential buyers in connection with a business transaction; and
- Government authorities, courts, regulators, or other parties when required by law or reasonably necessary to protect rights, safety, or property.
We do not sell personal information for money. We do not share personal information with third parties for their own direct marketing purposes unless permitted by law and disclosed to you.
7. International Data Transfers
Because we sell and ship internationally, personal information may be processed in countries outside the country where you live, including countries where our hosting, payment, delivery, email, security, or other service providers operate.
Where required by applicable law, we use appropriate safeguards for international transfers, which may include contractual protections, adequacy decisions, consent, or another lawful transfer mechanism.
8. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:
- Complete orders and provide customer service;
- Maintain business, tax, accounting, and transaction records;
- Handle refunds, returns, disputes, and warranty or product-support matters;
- Prevent fraud and protect website security; and
- Comply with legal obligations.
When personal information is no longer required, we will delete it, anonymize it, or securely restrict access to it where appropriate.
9. Your Privacy Rights
Depending on where you live and the laws that apply, you may have the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information;
- Request restriction of certain processing;
- Object to processing based on legitimate interests;
- Request a copy of information in a portable format;
- Withdraw consent where processing is based on consent;
- Opt out of marketing communications; and
- Lodge a complaint with a relevant data-protection or privacy authority.
To submit a privacy request, contact us using the customer service email listed in Section 1. We may need to verify your identity before completing a request. We will respond within the period required by applicable law.
10. Marketing Communications
If you subscribe to marketing communications, we may send product updates, promotions, or other marketing messages in accordance with applicable law.
You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us. You may still receive non-marketing messages necessary to process an order, provide customer support, or manage your account.
11. User Content, Reviews, and Photographs
If you submit a review, comment, photograph, or other content, do not include personal information about another person without permission.
You should review the Terms and Conditions before submitting content. We may use and display content you voluntarily submit for operating, promoting, or improving the website, subject to applicable law and the permissions you provide.
12. Children’s Privacy
Our website is not directed to children who are below the minimum age required to enter into a purchase contract under applicable law. We do not knowingly collect personal information from children without appropriate authorization.
If you believe a child has provided personal information to us, contact us so that we can review and delete it where appropriate.
13. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
No website, transmission method, or storage system is completely secure. You should use appropriate care when submitting information online and protect the security of any account credentials.
14. Third-Party Websites and Services
The website may contain links to third-party websites or use third-party services, including payment, delivery, analytics, email, security, or social-media services. Third-party services operate under their own terms and privacy policies. We are not responsible for the privacy practices or content of third-party websites that we do not control.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements, or business practices. We will update the “Last updated” date when changes are made. Where required by law, we will provide additional notice or request consent.
16. Contact Us
For questions, privacy requests, or concerns about this Privacy Policy, contact us at:
- Customer service email: cs@loongmall.shop